Hotel Solution

The all-in-one tool for hotels.

Effortlessly streamline operations, access real-time guest data and create memorable guest experiences - all in one powerful platform.

NeedNect Hotel

Hotel Solution

The all-in-one tool for hotels.

Effortlessly streamline operations, access real-time guest data and create memorable guest experiences - all in one powerful platform.

NeedNect Hotel

Hotel Solution

The all-in-one tool for hotels.

Effortlessly streamline operations, access real-time guest data and create memorable guest experiences - all in one powerful platform.

NeedNect Hotel
Dashboard

Dashboard

Smart data. Smarter decisions.

The AI-powered dashboard turns guest data into powerful insights. Make data-driven decisions, personalise guest experiences and optimise operations - all in real-time.

Manage needs

Track and manage guest needs with one click.

Instantly track, manage and fulfil guest requests with an intuitive interface. Customise each stay according to personal preferences - for happier guests and seamless operations.

Manage Needs
Administration

administration

Effortless staff and room management.

Easily add staff, assign roles and manage rooms - all in one intuitive dashboard. Save time, reduce errors and keep operations running smoothly.

Why hotels love NeedNect:
Smarter, easier, more sustainable.

Efficiency meets simplicity: One platform to streamline operations, maximise guest satisfaction and future-proof your hotel.


Personalisation

Hospitality, redefined. From room preferences to dining choices, NeedNect personalises each guest's experience - increasing satisfaction and loyalty.

Sustainability

Smarter planning, less waste. With accurate insights into guest preferences, NeedNect helps hotels reduce F&B waste, optimise supply chains and operate sustainably.

Analytics

Unlock powerful insights. Our intelligent analytics track guest behaviour, predict trends and empower your team to make data-driven decisions.

Empowerment

Happy staff, happy guests. By automating tasks and streamlining workflows, NeedNect frees your team to focus on what really matters - exceptional service.


What about Privacy?

Your data, your security - guaranteed.

Security you can trust. NeedNect Hotel protects your data with advanced encryption, GDPR compliance and local storage - ensuring protection at every step.


  1. Data encryption

With hourly backups and industry-leading encryption, we protect your data from loss or unauthorised access.

  1. GDPR compliant

Guests manage their own data permissions, ensuring GDPR compliance and trust at every touchpoint.

  1. Local storage

By storing data in your region, we minimise security risks and comply with local data protection laws.


Making exceptional service visible

Stand out from the crowd with the NeedNect Solutions Quality Seal. As a guest-centric hotel, you go the extra mile to provide outstanding service and care. Our Quality Seal ensures that guests instantly recognise your commitment to excellence. Partner hotels gain a competitive advantage by delivering exceptional experiences that guests trust and value.

What is a guest-centred hotel?

The Guest-centred Hotel Quality Mark is a seal of approval for hotels that excel in hospitality, guest orientation and environmental friendliness. It is only awarded to exclusive partner hotels that meet our quality standards.

What is a guest-centred hotel?

The Guest-centred Hotel Quality Mark is a seal of approval for hotels that excel in hospitality, guest orientation and environmental friendliness. It is only awarded to exclusive partner hotels that meet our quality standards.

What is a guest-centred hotel?

The Guest-centred Hotel Quality Mark is a seal of approval for hotels that excel in hospitality, guest orientation and environmental friendliness. It is only awarded to exclusive partner hotels that meet our quality standards.

What does the quality label mean?

The Guest-centred Hotel Quality Mark confirms that your hotel cares about the well-being of your guests, focuses on individual guest care and operates in a sustainable way.

What does the quality label mean?

The Guest-centred Hotel Quality Mark confirms that your hotel cares about the well-being of your guests, focuses on individual guest care and operates in a sustainable way.

What does the quality label mean?

The Guest-centred Hotel Quality Mark confirms that your hotel cares about the well-being of your guests, focuses on individual guest care and operates in a sustainable way.

Reach Service Excellency with NeedNect Hotel


Regular

The new way

One step ahead

Digital, up-to-date guest profiles for exceptional experiences

All-in-one centralised data management for seamless operations

Accurate data analytics offering predictive insights & smarter decisions

Optimised processes, reducing workload and human error

Sustainable operations by efficiently balancing supply and demand

Improved internal coordination and effective communication

The old way

Inefficient processes

Manual effort to collect guest data

Outdated and fragmented information

Inaccurate planning of resources

Waste of resources

Guest wishes and preferences unknown

Inefficient internal coordination and communication

Regular

The new way

One step ahead

Digital, up-to-date guest profiles for exceptional experiences

All-in-one centralised data management for seamless operations

Accurate data analytics offering predictive insights & smarter decisions

Optimised processes, reducing workload and human error

Sustainable operations by efficiently balancing supply and demand

Improved internal coordination and effective communication

The old way

Inefficient processes

Manual effort to collect guest data

Outdated and fragmented information

Inaccurate planning of resources

Waste of resources

Guest wishes and preferences unknown

Inefficient internal coordination and communication

Regular

The new way

One step ahead

Digital, up-to-date guest profiles for exceptional experiences

All-in-one centralised data management for seamless operations

Accurate data analytics offering predictive insights & smarter decisions

Optimised processes, reducing workload and human error

Sustainable operations by efficiently balancing supply and demand

Improved internal coordination and effective communication

The old way

Inefficient processes

Manual effort to collect guest data

Outdated and fragmented information

Inaccurate planning of resources

Waste of resources

Guest wishes and preferences unknown

Inefficient internal coordination and communication

Regular

The new way

One step ahead

Digital, up-to-date guest profiles for exceptional experiences

All-in-one centralised data management for seamless operations

Accurate data analytics offering predictive insights & smarter decisions

Optimised processes, reducing workload and human error

Sustainable operations by efficiently balancing supply and demand

Improved internal coordination and effective communication

The old way

Inefficient processes

Manual effort to collect guest data

Outdated and fragmented information

Inaccurate planning of resources

Waste of resources

Guest wishes and preferences unknown

Inefficient internal coordination and communication

Get started with NeedNect Hotel in just 3 steps

Seamless setup, no hassle. Just three simple steps to transform your hotel's guest experience with NeedNect Hotel.


1

Book a meeting

Schedule a quick call with us to explore your needs, ask questions and see how NeedNect can improve your guest experience.

2

Create an account

Simply share your hotel details and we'll do the rest. Concentrate on your guests while we take care of the set-up.

3

Implement NeedNect Hotel

We'll provide you with your credentials and integrate NeedNect Hotel into your booking system - no technical expertise required.

Frequently asked questions

Quick answers to help you get started with NeedNect Hotel.


What are the requirements for using NeedNect Hotel?

Our software is a web-based solution, so you do not need to install any software locally on your PC. All you need is a stable internet connection. This means you can access guest requests at any time - even from different end devices. Updates are applied continuously, so you don't have to worry about keeping up to date. Every department in the hotel has access to the platform, regardless of the end device.

How does NeedNect integrate with my existing systems?

NeedNect Hotel is a web-based software solution and therefore works without interfaces. We offer interfaces to your Property Management System (PMS) to ensure accessibility. Other interfaces can be developed on request.

What features does NeedNect Hotel offer?

With NeedNect Hotel, you have access to current guest preferences, the digital registration form, and analytics and forecasting based on guest preferences. NeedNect prepares the information so that each hotel department receives the data that is relevant to them.

How do guests access the travel platform?

The guest creates a profile on the NeedNect platform once and can use it for any trip worldwide. Guests have several ways to access the platform, although NeedNect is not a booking platform.

For direct bookings on the hotel website, NeedNect can be integrated at the end of the booking process, making the profiling process seamless for the guest.

As part of the booking confirmation or pre-stay email, the guest can directly create a profile via a link to the platform.

Hotels can create the guest profile for their guest at the front desk in a matter of seconds.

The guest profile travels with the guest - allowing the guest to proactively share their own profile with the hotel.

Is NeedNect Hotel GDPR & Privacy compliant?

NeedNect puts the guest at the centre. Every guest is actively involved in the process, has access to his or her own data at all times and can change it on an ongoing basis.

We have also taken technical and organisational measures to ensure privacy. On the one hand, guests cannot be searched for arbitrarily on the platform, as the release of the profile takes place after the booking. Guest data is encrypted and stored securely on servers within the EU. In addition, NeedNect meets the highest data protection requirements and has been awarded the TÜV Trusted Application seal.

How do I distribute the data in the hotel?

NeedNect handles the distribution of guest data. The data is prepared in such a way that every department has access to the relevant data even before the guest arrives. Smart clues and analytics facilitate and improve daily hotel operations.

What are the requirements for using NeedNect Hotel?

Our software is a web-based solution, so you do not need to install any software locally on your PC. All you need is a stable internet connection. This means you can access guest requests at any time - even from different end devices. Updates are applied continuously, so you don't have to worry about keeping up to date. Every department in the hotel has access to the platform, regardless of the end device.

How does NeedNect integrate with my existing systems?

NeedNect Hotel is a web-based software solution and therefore works without interfaces. We offer interfaces to your Property Management System (PMS) to ensure accessibility. Other interfaces can be developed on request.

What features does NeedNect Hotel offer?

With NeedNect Hotel, you have access to current guest preferences, the digital registration form, and analytics and forecasting based on guest preferences. NeedNect prepares the information so that each hotel department receives the data that is relevant to them.

How do guests access the travel platform?

The guest creates a profile on the NeedNect platform once and can use it for any trip worldwide. Guests have several ways to access the platform, although NeedNect is not a booking platform.

For direct bookings on the hotel website, NeedNect can be integrated at the end of the booking process, making the profiling process seamless for the guest.

As part of the booking confirmation or pre-stay email, the guest can directly create a profile via a link to the platform.

Hotels can create the guest profile for their guest at the front desk in a matter of seconds.

The guest profile travels with the guest - allowing the guest to proactively share their own profile with the hotel.

Is NeedNect Hotel GDPR & Privacy compliant?

NeedNect puts the guest at the centre. Every guest is actively involved in the process, has access to his or her own data at all times and can change it on an ongoing basis.

We have also taken technical and organisational measures to ensure privacy. On the one hand, guests cannot be searched for arbitrarily on the platform, as the release of the profile takes place after the booking. Guest data is encrypted and stored securely on servers within the EU. In addition, NeedNect meets the highest data protection requirements and has been awarded the TÜV Trusted Application seal.

How do I distribute the data in the hotel?

NeedNect handles the distribution of guest data. The data is prepared in such a way that every department has access to the relevant data even before the guest arrives. Smart clues and analytics facilitate and improve daily hotel operations.

What are the requirements for using NeedNect Hotel?

Our software is a web-based solution, so you do not need to install any software locally on your PC. All you need is a stable internet connection. This means you can access guest requests at any time - even from different end devices. Updates are applied continuously, so you don't have to worry about keeping up to date. Every department in the hotel has access to the platform, regardless of the end device.

How does NeedNect integrate with my existing systems?

NeedNect Hotel is a web-based software solution and therefore works without interfaces. We offer interfaces to your Property Management System (PMS) to ensure accessibility. Other interfaces can be developed on request.

What features does NeedNect Hotel offer?

With NeedNect Hotel, you have access to current guest preferences, the digital registration form, and analytics and forecasting based on guest preferences. NeedNect prepares the information so that each hotel department receives the data that is relevant to them.

How do guests access the travel platform?

The guest creates a profile on the NeedNect platform once and can use it for any trip worldwide. Guests have several ways to access the platform, although NeedNect is not a booking platform.

For direct bookings on the hotel website, NeedNect can be integrated at the end of the booking process, making the profiling process seamless for the guest.

As part of the booking confirmation or pre-stay email, the guest can directly create a profile via a link to the platform.

Hotels can create the guest profile for their guest at the front desk in a matter of seconds.

The guest profile travels with the guest - allowing the guest to proactively share their own profile with the hotel.

Is NeedNect Hotel GDPR & Privacy compliant?

NeedNect puts the guest at the centre. Every guest is actively involved in the process, has access to his or her own data at all times and can change it on an ongoing basis.

We have also taken technical and organisational measures to ensure privacy. On the one hand, guests cannot be searched for arbitrarily on the platform, as the release of the profile takes place after the booking. Guest data is encrypted and stored securely on servers within the EU. In addition, NeedNect meets the highest data protection requirements and has been awarded the TÜV Trusted Application seal.

How do I distribute the data in the hotel?

NeedNect handles the distribution of guest data. The data is prepared in such a way that every department has access to the relevant data even before the guest arrives. Smart clues and analytics facilitate and improve daily hotel operations.

Still have questions?

Ready to reach the next level of hospitality?

We enable hotels to maximise the potential of their guest data.

Ready to reach the next level of hospitality?

We enable hotels to maximise the potential of their guest data.

Ready to reach the next level of hospitality?

We enable hotels to maximise the potential of their guest data.