Dashboard
Unleash the full power of data.
AI-powered hotel management dashboard: Get intelligent suggestions, in-depth data and up-to-date guest profiles to streamline operations and increase guest satisfaction.
Manage needs
It's like a to-do list, but only for guests' needs.
Our intuitive interface allows you to effortlessly edit, add or remove guest needs and requests, ensuring that each stay is precisely tailored to exceed expectations.
administration
Room and staff management made easy.
Simplify your operations with our comprehensive room and staff management system. Create new rooms, add staff and assign roles.
Benefits of using NeedNect Hotel
Where efficiency meets simplicity, bringing everything together in one place to streamline your operations and enhance the guest experience.
Personalisation
Customising every aspect of your guest's experience is the next level of hospitality. Now you have everything you need in one tool to deliver unique and personalised experiences and increase guest satisfaction.
Sustainability
NeedNect helps reduce F&B waste with accurate planning tools. By knowing exactly what your guests want, you're able to match supply and demand, saving valuable resources and time.
Analytics
Smart analytics provide in-depth insights into guest preferences and behaviour, enabling staff to work more efficiently. The reporting and forecasting tool allows management to track market trends.
Empowerment
You can ensure that your staff can work efficiently, allowing them to focus on what matters most: creating exceptional guest experiences. Resources are used efficiently, ensuring greater sustainability.
What about Privacy?
With NeedNect Hotel you get a safe and simple solution. We use the latest encryption technology to ensure that your data is protected at all times during transmission and storage.
Data encryption
Your data is backed up hourly to prevent data loss. We provide encryption of your data.
GDPR compliant
Guests are involved throughout the process and proactively give you permission to use their data.
Local storage
NeedNect Hotel is saving the data within your local area to avoid unnecessary security risks.
Making exceptional service visible
As a guest-centred hotel, you offer extra service and care for your guests' needs. With the NeedNect Solutions Quality Seal, your guests will immediately see that each and every guest is valuable to you. NeedNect partner hotels stand for a quality advantage and more service for all guests.
What is a guest-centred hotel?
The Guest-centred Hotel Quality Mark is a seal of approval for hotels that excel in hospitality, guest orientation and environmental friendliness. It is only awarded to exclusive partner hotels that meet our quality standards.
What does the quality label mean?
The Guest-centred Hotel Quality Mark confirms that your hotel cares about the well-being of your guests, focuses on individual guest care and operates in a sustainable way.
Reach Service Excellency with NeedNect Hotel
How to access NeedNect Hotel
Upgrading to NeedNect is easier than you think. You are only 3 steps away from unlocking the next level of hospitality.
1
Book a meeting
Start by booking a meeting with us. We'll discuss your requirements, answer your questions and determine how NeedNect can best meet your needs.
2
Create an account
Start the onboarding process by sharing your hotel's details. Relax and focus on your hotel operations while we set up your account.
3
Implement NeedNect Hotel
Enjoy a seamless onboarding experience as we provide your credentials and help integrate the magic URL into your booking confirmation or website.
Frequently asked questions
Everything you need to know about the hotel solution.
What do I need to use the software?
Our software is a web-based solution, so you do not need to install any software locally on your PC. All you need is a stable internet connection. This means you can access guest requests at any time - even from different end devices. Updates are applied continuously, so you don't have to worry about keeping up to date. Every department in the hotel has access to the platform, regardless of the end device.
How does NeedNect integrate with my existing systems?
NeedNect Hotel is a web-based software solution and therefore works without interfaces. We offer interfaces to your Property Management System (PMS) to ensure accessibility. Other interfaces can be developed on request.
What does the software include?
With NeedNect Hotel, you have access to current guest preferences, the digital registration form, and analytics and forecasting based on guest preferences. NeedNect prepares the information so that each hotel department receives the data that is relevant to them.
How does the guest get to the platform?
The guest creates a profile on the platform once and can use it for any trip worldwide. Guests have several ways to access the platform, although NeedNect is not a booking platform.
For direct bookings on the hotel website, NeedNect can be integrated at the end of the booking process, making the profiling process seamless for the guest.
As part of the booking confirmation or pre-stay email, the guest can directly create a profile via a link to the platform.
Hotels can create the guest profile for their guest at the front desk in a matter of seconds.
The guest profile travels with the guest - allowing the guest to proactively share their own profile with the hotel.
How privacy compliant is NeedNect Hotel?
NeedNect puts the guest at the centre. Every guest is actively involved in the process, has access to his or her own data at all times and can change it on an ongoing basis.
We have also taken technical and organisational measures to ensure privacy. On the one hand, guests cannot be searched for arbitrarily on the platform, as the release of the profile takes place after the booking. Guest data is encrypted and stored securely on servers within the EU. In addition, NeedNect meets the highest data protection requirements and has been awarded the TÜV Trusted Application seal.
How do I distribute the data in the hotel?
NeedNect handles the distribution of guest data. The data is prepared in such a way that every department has access to the relevant data even before the guest arrives. Smart clues and analytics facilitate and improve daily hotel operations.